IDEON Store Policies & Customer Agreement
Managed by SHPHD PTY LTD (shphd.com)
Welcome to IDEON — a self-led strategy platform for founders, marketers, and pioneers building their way forward with powerful, research-backed resources.
These terms outline the policies governing purchases, subscriptions, access, and support. They form the binding agreement between you (the customer) and SHPHD PTY LTD, the operator of this platform.
By purchasing or subscribing to IDEON, you agree to the following terms.
1. Access Options
IDEON is available through three purchase models:
1.1 Full Library Access (One-Time Payment)
- Grants immediate access to the full IDEON resource library available at the time of purchase.
- A single upfront payment, with no ongoing charges.
- You retain access for the life of the platform unless otherwise notified in exceptional circumstances.
1.2 Subscription Plans (12-Month or 24-Month)
- Resources are released incrementally in curated batches over time.
- These plans offer a more affordable way to access the full library progressively.
- The release model ensures a sustainable learning pace while protecting the integrity of the resource library.
2. Refunds and Cancellations
2.1 Change of Mind
We do not offer refunds for change of mind or accidental purchase.
2.2 Faulty or Inaccessible Content
If any resource you’ve paid for is faulty or inaccessible, contact us within 7 days of access. We’ll:
- Fix or replace the content, or
- Offer a partial or full refund, where appropriate.
2.3 Subscription Cancellations
You may cancel your subscription at any time.
However, because resources are released in meaningful batches over time, you will still be charged fairly for any materials already made available to you.
Depending on the timing of your cancellation, this may mean:
- Continuing the subscription briefly to complete payment for already-released content, or
- Paying a small cancellation fee to reflect access already granted.
We will always act ethically and in good faith — the aim is simply to prevent misuse of the subscription model while ensuring fairness and affordability for committed users.
3. Usage Terms
3.1 Individual Use License
All IDEON resources are licensed for individual use only. Sharing, reselling, redistributing, or republishing content without written permission is prohibited.
For team or multi-user access, please contact us.
3.2 Platform Access
IDEON is delivered via our secure online platform. While every effort is made to ensure uptime, we cannot guarantee uninterrupted access due to occasional maintenance or technical issues.
If the platform is ever retired, we will provide a reasonable download window or alternative means to retain access to the content you’ve purchased or unlocked.
4. Affiliate & Partner Offers
If you accessed IDEON through an official Growth Partner or affiliate, these same policies apply. Partners may offer discounts but cannot override or amend the terms of this agreement.
5. Contact and Support
If you need help with access, billing, or have a question:
📧 Email: reply@shphd.com
🌐 Website: https://shphd.com
📘 Platform: https://ideon.cloud
We are committed to ethical, human-centred business practice. If you believe something is unfair or unclear, reach out — we’ll listen.
6. Legal Entity
This platform and all associated content is owned and operated by:
SHPHD PTY LTD
Brisbane, QLD, Australia
Trading as: Shepherd® and IDEON
7. Agreement Confirmation
By purchasing, subscribing, or accessing any IDEON product or resource, you confirm that you:
- Understand and accept the staged release model (for subscription plans)
- Acknowledge that cancellation terms reflect what content has been made available
- Agree to use the resources ethically and within the individual use license
- Have read, understood, and agreed to these Store Policies and Customer Agreement terms